Terms of Use

Information About Us and Acceptance of Terms


  1. Ngohub.asia (“Platform”) is an online platform by NGOhub Asia. (“Organisation”, “We/Our/Us”). NGOhub Asia is a not-for-profit organisation registered in Malaysia. Ngohub.asia was founded by SOLS 24/7, a not-for-profit, humanitarian organisation registered in Malaysia, and became independently run as a separate entity since Oct 2020. ngohub.asia was created to provide web-hosting to facilitate access to volunteers, donors, events, and an online presence. The Platform enables Users to recruit volunteers, post about upcoming events and connect to stakeholders. These processes (“Services”) are subject to the following Terms of Use (“Terms”) stated herein.  


  1. In light of the above description, NGOhub Asia does not in any way represent the views of any NGOs and organisations registered on the Platform. Whilst we are committed to best practices and endeavour to conduct background checks on our Users to the best of our ability, the Organisation has no control over and do not guarantee the quality, safety or legality of Volunteer and Event Pages. You will agree to not hold the Organisation accountable for others’ actions or inactions.


  1. Please read the Terms set out below as they govern the use of the Platform and our Services. Your access and use of the Services represents your acceptance of our Terms and your agreement to be bound by them, all other applicable terms referenced herein as well as all applicable laws. 


  1. The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.


  1. Our Terms also refer to the additional terms in our Privacy Policy. Our Privacy Policy sets out the terms on which we process your personal data. Please read through this policy as your use of the Services not only represents your compliance with the Terms but to the Privacy Policy too. 


Privacy Policy Link: https://www.ngohub.asia/privacy_policy


  1. Change of Terms
    1. To remain viable and competitive, the Services that we provide are always evolving. As such, unless specified otherwise the terms, form and nature of the Services that we provide may change from time to time at our sole discretion and without prior notice to you. Access to or continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the revised Terms.
    2. We make no representations, warranties or guarantees, whether express or implied, that our Services or any content on our site is accurate, complete, up-to-date or free from errors or omissions.


  1. Definitions
    1. In this Terms of Use, the following phrases shall have the following meanings:

Organisations” refers to any not-for-profit organisation who has registered with NGOhub to use it’s Services.

User(s)” individuals, teams, not-for-profit organisations, clubs, businesses, charitable institutions, NGOs and/or other entities, as well as our representatives who have accepted the Terms herein by using the Services or by giving a Donation to a Campaign or a Fundraising Page


  1. Eligibility
    1. You are NOT eligible to use the Services without consent if you are under 18 years of age or any other age, which the law does not allow you to enter into a legally binding contract in the jurisdiction you are from. If you are between the ages of 13 and 17, you can use the Services with the consent and supervision of your parent and/or legal guardian who is at least 18 years old, provided that your parent and/or legal guardian also agrees to be bound by these Terms and agrees to be responsible for your use of the Services.
    2. You are not eligible to use the Services if you have previously been suspended from using the Services for any reason and we have not explicitly authorized you to resume using the Services. We reserve the right to refuse use of the Services to anyone and to reject, cancel, interrupt, remove or suspend a Campaign at any time for any reason without liability


  1. Accessing Our Services
    1. We will use reasonable efforts to make our Services available to our Users without any interruption. However, as our Services are also dependent on other third-party service provider, we do not guarantee that our Services, will always be available or uninterrupted, especially when our third-party service provider is the cause of the interruption. As such, we will not be liable to you if for any reason our Services are unavailable at any given time. Unless specified or agreed otherwise, we also reserve the right to suspend, withdraw, discontinue or change any part of our Services without prior notice.
    2. You are responsible for making all arrangements necessary for you to have access to our Services.
    3. You are also responsible for ensuring that all persons who access our Services through your internet connection or account are aware of these Terms and that they comply with them. 


  1. Rules of Conduct
    1. Ngohub.asia is not a place for hatred, abuse, discrimination, disrespect, profanity, meanness, harassment, or spam.
    2. Do NOT:
      1. Use the Services to promote violence, degradation, subjugation, discrimination or hatred against individuals or groups based on race, ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity;
      2. Post images or videos that are sexually explicit or post links to sites that contain sexually explicit material or show people or animals being hurt or degraded;
      3. Spam the comments sections or other Users with unsolicited or unauthorized offers of goods and services, advertising, promotional material, junk mail, spam or chain letters, or inappropriate messages;
      4. Engage in any activity that interferes with or disrupts the proper working of the Services or any activities conducted on the Services; or bypass any measures NGOhub Asia may use to prevent or restrict access to the Service;
      5. Run any form of auto-responder or “spam” on the Platform;
      6. Use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site; or
      7. Take any action that imposes, in NGOhub Asia’s sole discretion, an unreasonable load on Our infrastructure;
      8. Represent products created by others as your own creation, or act as a reseller of others' products;
    3. NGOhub Asia reserves the right to remove Campaigns and terminate User Accounts for such activities.
    4. The Organization reserves the right to bar any one, organization or group from the use or access to this Platform not only if any of the subclauses of Clause 6.ii are violated, but also at the sole discretion of the Organisation. Termination of access can be executed permanently or over a period of time, in part or in whole, depending on the Organization's discretion, at any time without any prior notice or reason.


  1. Intellectual Property
    1. This Platform belongs to the Organization. The copyright to the contents of this Platform is owned by or licensed to the Organization excluding those intellectual property rights of vendors or alliances who have authorized the Organization with the necessary usage and reproductions of the content of this Platform. This Platform is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner without the written permission of the Organization.
    2. Any unauthorized use of any part of this Platform is strictly prohibited. You may not copy or transmit any of the content herein in whole or in part for commercial purposes without the express written permission of the Organization - which if granted, would only be extended to our own materials.
    3. The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this Platform belongs to the Organization excluding those intellectual property rights of vendors or alliances who have authorized the Organization with the necessary usage and reproductions of the content of this Platform. Nothing contained on this Platform should be construed as granting any license or right to use any Trademark displayed on this Platform. Any use/misuse of the Trademarks displayed on this Platform, or any other content on this Platform, except as provided in these terms and conditions, is strictly prohibited. The Organization reserves the rights to bring any action arising from the improper or unauthorized use of this Platform, including any action for infringement of its trademarks and other intellectual property rights.


  1. Disclaimer/Limitation of Liability
    1. The Organization does not provide any representation, warranty or guarantee, whether express, implied or by statute, as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Platform for any particular purpose.
    2. You acknowledge that such information and materials may contain inaccuracies or errors and the Organization expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    3. Any use of any information or materials on this Platform is entirely at your own risk, for which the Organization shall not be liable. It shall be your own responsibility to ensure that any materials or information available through this Platform meet your specific requirements.
    4. Neither the Organization nor any other party involved in creating, producing or delivering this Platform is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to or use of this Platform. Without limiting the foregoing, everything on this Platform is provided to you on an "AS IS" basis WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
    5. The Organization shall not be liable for any damages (whether special, incidental, consequential, direct or indirect) loss of profits, injuries, savings or goodwill howsoever arising including but not limited to those resulting from your use or inability to use information provided from this Platform or for any damages or loss caused by any failure of performance, omission, inaccuracy, completeness, interruption, malfunction, delay in transmission, computer virus, unauthorized access to, and use of this Platform or due to any event beyond the Organization's control.
    6. Your use of this Platform is at your own risk. Please make it your personal responsibility to verify any information available herein. We suggest that you seek independent professional advice before making any form of decision based on information obtained from this Platform.


  1. Indemnity
    1. You shall indemnify and keep the Organization indemnified against all claims, damages, actions and proceedings made or brought against the Organization arising from your use of this Platform and/or any breach of terms in relation thereto by you.
  2. Accounts and Passwords
    1. You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lowercase letters, numbers and symbols) with your account. You must treat such information as confidential. You must not disclose it to any third party. NGOhub Asia cannot and will not be liable for any loss or damage arising from yourfailure to comply with the above.
    2. The user account created on ngohub.asia is shared with the givinghub.asia platform. These account access is interchangeable and allows for access to both givinghub.asia and ngohub.asia. The username and password created will be jointly hosted by both platforms.
    3. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
    4. If you know or suspect that anyone other than you may know your password, you must promptly notify us via support@ngohub.asia
  3. Links to Other Platforms
    1. The linkage to other Platforms provided herein are merely for your convenience and do not signify that the Organization endorses in any way whatsoever in such Platforms. These Other Platforms are not under Our Platform’s control, and as such the Organization bears no responsibility for the contents of such other Platforms and shall not be held liable for any damages or injury howsoever arising therefrom. Youshall view any of the other linked Platforms at your own risk.
    2. The linkage to givinghub.asia platform enables the Platform Users to fundraise for organisations registered on ngohub.asia on the givinghub.asia crowdfunding platform.
  4. Termination
    1. The Terms will continue to apply until terminated by either you or us as follows:
      1. You may end your agreement with us at any time for any reason by deactivating your accounts and discontinuing your use of the Services.
      2. We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms or (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account.
      3. In all such cases, any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.
      4. Nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice.


  1. Communication


  1. E-mail: info@ngohub.asia
  2. Address: A-22-12, Platinum Lake Condo PV13, Jalan Danau Saujana 1, Taman Danau Kota, 53300 Kuala Lumpur, Malaysia
  3. Phone: +60 18 2224247